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Store Policies

Visa, Mastercard, Discover, American Express, and Paypal

We accept credit cards and payments for orders within the USA and Canada. Canadian customers who pay by credit card must have their orders shipped to the billing address of the credit card used.

If you have any questions, please e-mail us at sales@machineartmoto.com or call 908. 652. 6779.

Shipping:

Products are shipped via either UPS or USPS, and you are sent a confirmation email through the respective carrier. For any claims of non-delivery, you must contact the carrier to obtain its transport and delivery record. MachineartMoto bears no responsibility for any shipping delay or failure to deliver by the carrier, nor any loss of goods after delivery by the carrier to the addressee’s location.

Shipping Damage:

Products are well packed and in good condition when shipped. If an item is damaged en route, please make a claim directly with UPS or USPS. You may re-order your item(s) after reimbursement.

Warranty:

We warrant products against manufacturing defects for a period of 90 days from the original invoice date. If you receive a defective item, please call us for a return authorization. A copy of the original sales receipt must accompany returns. A credit will be issued or a replacement will be sent after we have received the defective item. Products that have been used for any purpose other than our stated intent or installed by an unqualified technician are not covered by this warranty. Crash damage, damage due to handling and normal wear are not covered by this warranty. Warranty is valid only for the original owner verifiable by the original purchase receipt. Labor costs incurred installing a defective item will not be considered for credit.

Return Policy:

Returns are accepted within 14 days of purchase. You must contact us at 908. 652. 6779 for a Return Authorization prior to sending the item back. We will not accept any packages returned without authorization. Except for warranty returns, all returned merchandise is subject to a 15% restocking fee.

Used / Damaged / Blemished Merchandise

Any returned product must be in new condition, not have been installed or damaged, and be in its original packaging with packing contents. Any item showing signs of use (wear, bugs, dirt, scratches, smell, pet hair, scuffing, stains, etc) or is not in its originally shipped condition cannot be returned.
If a returned item is not in complete, salable condition, no refund will be made.

For warranty returns due to manufacturing defects over the duration of the 90 day warranty period, we will offer a credit to exchange the item for another product or give a refund in the form in which the original payment was made.

With the exception of returns for warranty or our shipping error, you are responsible for return shipping costs.

Back orders:

Our items are manufactured in small quantities and may be back-ordered at times. We will inform you of stock availability at the time the order is placed and you will have the option to place the item on back-order or not. As the product becomes available, the back-ordered item(s) will be shipped to you automatically.

Privacy information:

Machineart, Inc. is the sole owner of the information that it acquires from users in the course of taking orders. We do not share customer information with third parties, with the exception of an e-mail address so that a customer order acknowledgement can be emailed to the customer automatically. When an order is placed, we collect the customer name, phone number, email address, billing address, mailing address, bike model, and credit card type, number, and expiration date. This allows us to process the order and notify you of the order status. Customer personal information will not be sold. When you place orders, the secure server software (SSL) encrypts all information before it is sent to us. Customer data is protected against unauthorized access.

Orders may also be placed by phone Monday thru Friday 9AM ~ 6PM EST.
Call 908. 652. 6779 x1