We accept credit cards and payments for orders within the USA and Canada. Canadian customers who pay by credit card must have their orders shipped to the billing address of the credit card used.
For international customers, please e-mail us at firstname.lastname@example.org before placing your order
Orders are shipped via UPS with a signature required unless otherwise requested.
For orders to be shipped outside of the United States, we will contact you with the additional costs above those quoted in your shopping cart for international shipping. You are responsible for all duties, taxes, and other importation fees. Your shipper will determine delivery time. If your order is returned through failure of delivery and we receive the products in new condition, we will issue you a refund via wire transfer less the shipping costs.
Products are well packed and in good condition when shipped. If an item is damaged en route, please make a claim directly with UPS or USPS. You may re-order your item(s) after reimbursement.
We warrant products against manufacturing defects for a period of 1 year from the original invoice date. If you receive a defective item, please call us for a return authorization. A copy of the original sales receipt must accompany returns. A credit will be issued or a replacement will be sent after we have received the defective item. Products that have been used for any purpose other than our stated intent or installed by an unqualified technician are not covered by this warranty. Crash damage, damage due to handling and normal wear are not covered by this warranty. Warranty is valid only for the original owner verifiable by the original purchase receipt. Labor costs incurred installing a defective item will not be considered for credit.
Returns are accepted within 14 days of purchase. Any returned product must be in new condition, not have been installed or damaged, and be in the original packaging with packing contents. You must contact us for a Return Authorization prior to sending the item back. We will not accept any packages returned without authorization. Except for warranty returns, all returned merchandise is subject to a 15% restocking fee.
For warranty returns due to manufacturing defects over the duration of the one (1) year warranty period, we will offer a credit to exchange the item for another product or give a refund in the form in which the original payment was made.
With the exception of returns for warranty or our shipping error, you are responsible for return shipping costs.
Our items are manufactured in small quantities and may be back-ordered at times. We will inform you of stock availability at the time the order is placed and you will have the option to place the item on back-order or not. As the product becomes available, the back-ordered item(s) will be shipped to you automatically.
Machineart, Inc. is the sole owner of the information that it acquires from users in the course of taking orders. We do not share customer information with third parties, with the exception of an e-mail address so that customer order acknowledgement can be emailed to the customer automatically, and the Send To shipping information. When an order is placed, we collect the customer name, phone number, email address, billing address, mailing address, bike model, and credit card type, number, and expiration date. This allows us to process the order and notify you of the order status. Customer personal information will not be sold. When you place orders, the secure server software (SSL) encrypts all information before it is sent to us. Customer data is protected against unauthorized access.
Orders may also be placed by phone Monday thru Friday 9AM ~6PM EST.
Call 908. 996. 7210